Our Terms & Conditions
Deposit • A £25 deposit is required for orders up to £260 and £50 for orders over £260, upon confirmation of your wedding/bouquet order. • If for any reason you decide to cancel your booking the deposit is non-refundable. • The deposit is subtracted from your final wedding bill. Quote, Contract & Payment • Quotes are valid for 30 days and the date of your prospective booking will be reserved for this period. • No binding contract will exist until you accept the quote in writing and we have confirmed receipt of the booking and deposit. • Prices may vary due to market fluctuation, however no change in price will occur after the final quote and contract has been confirmed by you. • The final payment is due before the agreed delivery.
Extra Charges? • A delivery fee will be applied to your quotation starting from £12 for UK special delivery. • All fees will be clearly outlined in your quote and final contract, ensuring no hidden fees or nasty surprises!
Availability • We only source our top quality silk flowers from certain suppliers due to the quality. We will make every effort to source the colour you require. This will be confirmed in writing on the quotation. • Due to the nature of our Handmade bouquets we cannot guarantee every part (pearl, brooch) will be identical to the photo. Please state if there is a certain element you require and we will be happy to accommodate.
Products • We use a product know as silk flowers. While the flowers we use are all the best of quality they are not made using silk. Most of our silk flowers are not colourfast and may leave dye on a wet dress. Please do not rub or sit your bouquet on a damp dress or any fabric.
Responsibility & Privacy • We are not responsible for injuries or damages sustained as a result of the bouquet being thrown or misused. • When you place an order with us or make an online enquiry we gather certain information which you submit, including an address and contact details that we require to action your request. We will not sell, lend or disclose your information to any third party other than for the dispatch of your order.
If you have any further questions regarding our service please contact us we’re here to help! Mrs Barbara Tatnell – Bridal Crystal Bouquets, 35 Willow Way, Ampthill,Bedfordshire,MK45 2SL Tel: 07582472546